Thank you for choosing Passible.co, here onwards referred to as Passible.

This Cancellation/Refund Policy outlines the terms and conditions regarding the cancellation of services and requests for refunds. Please read this policy carefully before making a purchase or using our services. By accessing our website and using our services, you agree to be bound by this policy.

Cancellation of Services

a. Simulator Software Subscriptions: If you wish to cancel your subscription to our simulator software, you may do so at any time. Please note that canceling your subscription will result in the termination of access to the software and its associated features. No refunds will be provided for the unused portion of your subscription.

b. Training Programs and Courses: For any training programs or courses offered by Passible, cancellation policies may vary. Please refer to the specific terms and conditions provided during the registration process or contact our customer support for detailed information.

Refunds

Simulator Software: We offer a refund policy for our simulator software within 30 days. If you are not satisfied with the software and would like to request a refund, please contact our customer support within the designated refund period. Refunds will be processed according to the following conditions:

i. Refund requests made within the refund period will be honored, and a full or partial refund is issued, if you have only created tests in the first of the 3 test categories, “Free Questions”. Please note that the name of this category may vary from time to time based on user feedback, but this is the pool of questions that are available even for those signing up for a free trial.

If you have created tests from the second and third categories of questions, it constitutes of actual usage of the paid features of the simulator.

ii. Refunds may be subject to a processing fee or any non-refundable charges such as taxes.

Procedure for Requesting Cancellations/Refunds

To request a cancellation or refund, please follow the procedure outlined below:

a. Send a written request to our customer support team, clearly stating the reason for cancellation or refund.

b. Provide all relevant details, including your name, contact information, order/purchase details, and any supporting documentation or evidence, if applicable.

c. Our customer support team will review your request and respond to you in a timely manner.

Exceptions and Limitations

a. Third-Party Services: In cases where our services involve third-party products or services, such as payment processors or training partners, their cancellation and refund policies may apply. We are not responsible for refunds or cancellations related to these third-party services.

b. Non-Transferable: Our services, including subscriptions and purchases, are non-transferable. Refunds or cancellations cannot be transferred to another individual or account.

Amendments

We reserve the right to modify or update this Cancellation/Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. Your continued use of our services after such modifications signifies your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Cancellation/Refund Policy, please contact us here.

Last Updated: 15-June-2023